FREQUENTLY ASKED QUESTIONS

    • Yes you can stay in our studios if you are a student over the age of 18.

    • Unless the tenancy agreement says otherwise, your stay is for 51 weeks.

    • To reserve your studio please get in touch with a member of our team who will first ask for you to confirm some of your details. Once these details are confirmed we will send them across to our administration team who will ask you to pay a one-off Reservation Fee of £300.00 to secure the studio – this will become your Security Deposit on the first day of your tenancy. Your first month’s rent will then be payable no later than one month before you move in.

    • Payments can be made by making a bank transfer directly to our administration team online or by credit or debit card securely over the phone (there is a 3% additional charge for credit cards, no charge for debit cards). Payments for monthly rent can be made monthly by standing order if you have a UK guarantor, alternatively you can pay in one go at the outset.

    • Your rent covers your accommodation and use of communal facilities, unlimited Wi-Fi on 2 devices and all utility bills.

    • UrbaLife requires a security deposit of £300.00 which is taken from the Reservation Fee paid when you book your studio. A guarantor based in the UK is required for students wishing to pay monthly – overseas students without a UK-based guarantor will either have to pay the rent in advance or take advantage of our Rent Guarantee Service (see below).

    • Our exclusive Rent Guarantee Service enables students who are unable to provide a UK based guarantor the ability to pay in monthly instalments rather than having to pay rent in advance. Essentially we arrange for a company called Housing Hand to act as a UK based guarantor on your behalf and you are able to pay in monthly instalments to avoid having to pay large sums of advanced rent. The fee for this service is less than £1 per day and can be added to your monthly rent so you hardly notice it.

      To find out more please visit www.housinghand.co.uk

    • Your deposit will be placed into the tenancy deposit scheme (www.tds.gb.com),and you will be provided with the necessary confirmation. The scheme is a multi-award winning government approved and longest established provide of tenancy deposit protection for landlords in England and Wales. It helps to protect tenant’s deposits and provides a swift resolution in the event of any disputes.

    • When you leave your studio, a check-out will be carried out and you will be notified within 14 days of your leaving date if there are any deductions to be applied from your deposit. Once you have provided UrbaLife with your bank details we will ask our administration team to release the funds to you shortly afterwards.

    • Yes, a detailed Inventory will be provided for you when you move into your studio detailing the precise condition of the studio as you received it. A similar check-out report will be provided for you once you move out detailing the condition as you left it.

    • Yes of course. We do require 24hrs notice to view specific flats otherwise we will endeavour to show you a studio as similar as possible to the one you want to reserve.

    • Our studios are mainly designed for single occupancy but we do have some larger units available where sharing with your partner could be facilitated upon request. An additional £35.00 per week charge will be added to your rent to cover additional usage of utilities, internet and additional wear & tear.

    • Yes the Television Licensing Board requires you to purchase a TV licence.

    • No, URBA LIFE has a no-smoking policy throughout its building

    • No animals, household pets, birds, fish or reptiles are allowed.

    • Yes because we take your safety seriously.

    • Contact us immediately. We will charge £30 for each key/key fob replacement.

    • Yes there is a communal laundrette on every property available for use for a small charge.

    • URBA LIFE is responsible for cleaning the communal areas. It is your responsibility to keep your studio clean.

    • No, we ask you to bring your own. However, we can supply various qualities of linen and kitchen packs for you to purchase for a small cost.

    • We ask you to bring anything which is not a permanent fixture in your studio. Therefore we will provide a fridge/freezer, cookers, heaters, microwaves etc. You can bring your own television and kettle or slow cooker provided it is PAT tested.

    • We provide a letter box for each studio where your mail will be delivered. We also provide a secure parcel box where packages can be delivered to.

    • Your university should provide you with a council tax exemption form as students do not pay council tax. Part time students are responsible for council tax.

    • URBA LIFE will respond swiftly if something breaks down and is responsible for the general up keep of the building but it is each and everyone’s responsibility to look after the building and its fixtures and fittings.

    • Yes communal secure bicycle storage is provided. However, we ask you to bring your own bicycle locks for added security.

    • Yes by arrangement. We have a few on-site parking spots at Queens Gate, which you can rent for a small additional monthly charge.

    • A Tenancy Agreement is a contract between you, as the tenant, and UrbaLife, as the landlord, specifying all of the important factors about your studio. This will include many details such as the address of your studio, the value of your rent, the date your tenancy starts and so on before setting a number of regulations regarding your tenancy (such as “No pets are allowed”). Please download a draft copy of our Tenancy Agreement by clicking the link below. find out more